What environmental consulting taught me about customer successFrom field notes to customer notes. These are the transferable skills most CSMs overlook – and why your industry background is your biggest asset.Customer Success Collective·6d ago·7 min readcustomer successCustomer Success Managerstumble into it from all different industrieschurn rate
9 ways to scale customer success when one CSM manages hundreds of accountsThe traditional 1:15 CSM ratio doesn't survive a 500-account portfolio. Here's how to build the infrastructure that makes customer success inevitable at scale.Customer Success Collective·May 19·7 min readCustomer Success Managerchurnrelationship managementa CSM who "feels" an account is healthy
Customer Success ManagerSomeone's health is not a product. That they're treating it like one is a big, big problem.SUPPORT HUMAN JOBS·Apr 7·7 min readDoctronicCloseda program in UtahRead this issue →
