#Read this issue →

Senior Manager, Dedicated Product Support

Application is on Workday. My condolences.

Customer Success Manager (Remote)

I'm not entirely certain Rankbreeze is a real company. There's no About Us or Careers page, just a very barebones website that features people talking about Rankbreeze at some kind of conference? It a…

SUPPORT HUMAN JOBS·Jun 8·6 min read

Rankbreeze Read this issue →Customer Success Manager (Remote)https://www.videoask.com/fcw4rxyq4

Customer Success Manager

Someone's health is not a product. That they're treating it like one is a big, big problem.

SUPPORT HUMAN JOBS·Apr 7·7 min read

Doctronic Closed a program in Utah Read this issue →

Commercial Manager (Construction)

Dudes out here founding companies instead of going to therapy.

SUPPORT HUMAN JOBS·Apr 7·10 min read

Laminar absolutely bonkers featured video Read this issue →Commercial Manager (Construction)

Customer Operations Manager

It seems like a neat role, and the pay and benefits are appropriate (and no mention of attention to detail). Solid Eh, It's Probably Fine!

SUPPORT HUMAN JOBS·Apr 6·7 min read

Sona Closed Read this issue →Customer Operations Manager

Customer Experience Manager

As opposed to what, exactly?

SUPPORT HUMAN JOBS·Apr 6·6 min read

Raide Read this issue →Customer Experience Manager Apply for this job →

Director, Customer Operations

Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're…

SUPPORT HUMAN JOBS·Mar 18·12 min read

Scribd, Inc.Read this issue →Director, Customer Operations About Scribd, Inc.

Community Manager

I'm going to say Tread Carefully for this one, balancing a mostly normal JD with my concerns about company culture.

SUPPORT HUMAN JOBS·Mar 17·7 min read

Wiz Closed Director, Critical Accounts Support Read this issue →

Director of Product Support (Healthcare Technology)

Overall, I don't think the company presents itself well, and I have concerns about what this role is expected to do. I don't think we've quite hit Seriously, Maybe Don't, but it's definitely a BINGO.

SUPPORT HUMAN JOBS·Mar 16·6 min read

DispatchHealth Read this issue →Director of Product Support (Healthcare Technology)Apply for this job →

Director, Critical Accounts Support

Either something is in the water all of these companies are drinking, or they're all using AI to write these JDs. Are they just not reading what's been written at all? For fuck's sake.

SUPPORT HUMAN JOBS·Mar 16·7 min read

Wiz Closed Read this issue →Director, Critical Accounts Support

Director, Customer Support

Support cannot fix your organization. This has "massive and ongoing failures of leadership" written all over it.

SUPPORT HUMAN JOBS·Mar 15·9 min read

Henry Schein One Read this issue →Director, Customer Support 2022 Best Companies To Work For | Henry Schein One

Director of Customer Operations (Data Center)

Hmm, I have a feeling that going from the Twilio job to this one will be a big leap. Or maybe more like a sharp drop.

SUPPORT HUMAN JOBS·Mar 15·7 min read

Riot Platforms Read this issue →Director of Customer Operations (Data Center)Apply for this job →

Customer Loyalty Advocate

Is this one of those SiriusXM situations in which you have to go through all nine circles of Hell in order to cancel your subscription?

SUPPORT HUMAN JOBS·Mar 15·7 min read

Henry Schein One Read this issue →Customer Loyalty Advocate 2022 Best Companies To Work For | Henry Schein One

Head of Global Support

Brace yourself for an in-depth analysis of Ashby's Careers and Culture materials; I wouldn't normally do this, but considering it's hiring software, it feels appropriate.

SUPPORT HUMAN JOBS·Mar 15·11 min read

Ashby Operating Principles Jobs page Read this issue →

Senior Manager, Personalized Support (Technical Account Management)

I have to say, this is a great job to kick off this BJB batch. I'm really enjoying all these green flags.

SUPPORT HUMAN JOBS·Mar 10·8 min read

Twilio Read this issue →Senior Manager, Personalized Support (Technical Account Management)hundreds of thousands of businesses