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Support Specialist

Why the fuck are you wanting your Support team to work 22 HOURS IN TWO DAYS JESUS FUCKING CHRIST

5d ago·6 min read·1105 words

Senior Manager, Dedicated Product Support

Application is on Workday. My condolences.

5d ago·9 min read·1710 words

Customer Success Manager (Remote)

I'm not entirely certain Rankbreeze is a real company. There's no About Us or Careers page, just a very barebones website that features people talking about Rankbreeze at some kind of conference? It a…

6d ago·6 min read·1194 words

Customer Success Manager

Someone's health is not a product. That they're treating it like one is a big, big problem.

Apr 7·7 min read·1227 words

Customer Experience Associate

Not for those looking to create forgettable CX and do the shittiest work they've ever done!

Apr 7·6 min read·1107 words

Commercial Manager (Construction)

Dudes out here founding companies instead of going to therapy.

Apr 7·10 min read·1923 words

Customer Operations Manager

It seems like a neat role, and the pay and benefits are appropriate (and no mention of attention to detail). Solid Eh, It's Probably Fine!

Apr 6·7 min read·1400 words

Customer Experience Manager

As opposed to what, exactly?

Apr 6·6 min read·1057 words

Director, Customer Operations

Scribd is being transparent about not being a customer-first organization in which every team contributes to customer happiness. It's saying the company doesn't want to deal with customers, and you're…

Mar 18·12 min read·2264 words

Community Manager

I'm going to say Tread Carefully for this one, balancing a mostly normal JD with my concerns about company culture.

Mar 17·7 min read·1239 words

Director, Critical Accounts Support

Either something is in the water all of these companies are drinking, or they're all using AI to write these JDs. Are they just not reading what's been written at all? For fuck's sake.

Mar 16·7 min read·1396 words

Director of Product Support (Healthcare Technology)

Overall, I don't think the company presents itself well, and I have concerns about what this role is expected to do. I don't think we've quite hit Seriously, Maybe Don't, but it's definitely a BINGO.

Mar 16·6 min read·1054 words

Head of Global Support

Brace yourself for an in-depth analysis of Ashby's Careers and Culture materials; I wouldn't normally do this, but considering it's hiring software, it feels appropriate.

Mar 15·11 min read·2171 words

Director, Customer Support

Support cannot fix your organization. This has "massive and ongoing failures of leadership" written all over it.

Mar 15·9 min read·1628 words

Customer Loyalty Advocate

Is this one of those SiriusXM situations in which you have to go through all nine circles of Hell in order to cancel your subscription?

Mar 15·7 min read·1305 words

Director of Customer Operations (Data Center)

Hmm, I have a feeling that going from the Twilio job to this one will be a big leap. Or maybe more like a sharp drop.

Mar 15·7 min read·1260 words

Founding Ops

I can literally go on any website right now and find someone's dumb opinion. You're reading my dumb opinion right now. Why are we doing this.

Mar 10·5 min read·927 words

Senior Manager, Personalized Support (Technical Account Management)

I have to say, this is a great job to kick off this BJB batch. I'm really enjoying all these green flags.

Mar 10·8 min read·1599 words

Senior Support Supervisor

My opinions about the gig economy aside (which are mixed—I see the benefits and the considerable downsides), DoorDash's Careers page hero is very, very red and legit hurts my eyes.

Mar 10·8 min read·1538 words

Technical Support Operations Manager

I do like their focus on actually pitching themselves to candidates as a good place to work—that's refreshing, especially after the stinkers in BINGO and Seriously, Maybe Don't.

Mar 10·5 min read·921 words

Associate Manager, Customer Experience

Automatic BINGO! Damn, I don't think that's ever happened so fast. (It's the first thing you see on Ramp's Careers page).

Mar 10·7 min read·1370 words

Community Experience Specialist

ELEVEN WHOLE DAYS OFF? WOW! And absolutely no mention of PTO, but don't think about that! Think about the work environment that will make you wish desperately for home! Wait, no, don't think about tha…

Mar 9·12 min read·2388 words

Now get only the jobs you want

No more job spam.

Mar 7·1 min read·130 words

Customer Support Manager - Flex

You are an HR company. Why can't you define what a fast-paced environment means? I'd think you'd be better at this.

Mar 3·7 min read·1207 words

Global Operations Director, Safety and Support

I know, there's someone out there who loves this kind of thing. But I can't help but read that as, "we have no idea what it takes to actually run Support or Trust & Safety in this space and therefore …

Mar 3·8 min read·1482 words

Technical Support Team Lead

Pitiful. I see they only care that you're eating at work. Go home to your family and be hungry, I guess.

Mar 2·7 min read·1269 words

Senior Manager, CX Strategy & Operations

We've rapidly ascended through the atmosphere and are now in the cold, dead vacuum of space.

Feb 24·8 min read·1455 words

Community Enablement Lead

This seems like an interesting Community role with a sizeable dash of Education, and I see no flags. Pay is great. Green Means Go!

Feb 24·5 min read·995 words

Customer Success Manager, Fintech/BNPL

I was just thinking how unusual it is for Success roles to appear in the Green Means Go category, and now we have two. Neat!

Feb 24·6 min read·1069 words

Manager, Customer Success Management

Seems great. We get a little more information about the seniority of this role, so I don't really have any concerns about the responsibilities, and the pay seems great for the region.

Feb 24·5 min read·985 words

Product Support, Bridge

This role is very similar to the other Product Support Specialist role, and so I have the same questions about leveling. But again, everything else is good, and the pay range makes sense for what seem…

Feb 24·6 min read·1093 words

Product Support Specialist, Money Management

The only reason this isn't going into Green Means Go is that a few responsibilities seem a little senior for this title. That could just be a lack of knowledge of their internal structure and leveling…

Feb 24·6 min read·1119 words

Customer Support Specialist

Scream it with me: BEEEEEEEENEFITS AAAAAAAARE NOOOOOOOOOT PEEEEEEEEERKS

Feb 23·4 min read·752 words

Customer Support Specialist

It's not the fall that kills you. It's the shitty pay at the bottom.

Feb 23·7 min read·1356 words

SVP, Global Customer Service and Operations

Lordy. Someone dial back the gas in this hot air balloon before we hit the exosphere.

Feb 23·10 min read·1801 words

Customer Support Specialist

Really puts that DEI statement into perspective, though. "We encourage underrepresented minorities to be underpaid in this role, which will affect their future compensation for years, if not forever."

Feb 23·5 min read·826 words

Customer Support Specialist (Product Expert)

I don't even remember which job I was supposed to be rating. Goddamn. Oh right, Customer Support Specialist. I'm sure this will be *fine.*

Feb 17·9 min read·1710 words

Support Engineer

Well, that's some bullshit! Especially for a hybrid role in Denver. BINGO.

Feb 17·6 min read·1080 words

Senior Manager, Enterprise & Strategic Support

The rest of the job description seems fine. And while the pay is good for this role, it isn't for frontline roles, which pisses me off, so into Tread Carefully it goes.

Feb 17·8 min read·1454 words

Customer Support Specialist

This pay sucks. And for a hybrid role, it sucks way fucking more. BINGO.

Feb 17·5 min read·985 words

VP, Customer Support & Revenue Cycle Management

Pay is great, but I dunno, man. You'd be putting a lot of faith in the goodwill of people who can fire you if you don't somehow influence them to run the company properly. I'm calling BINGO on this on…

Feb 17·9 min read·1752 words

Senior Support Operations Analyst

The rest of the JD is fine, and the pay is great, but there are enough worrying cultural signals and other red flags that I feel compelled to put this in Tread Carefully.

Feb 17·10 min read·1983 words

Senior Support & Enablement Operations Analyst

The job description is thorough and well-considered, and the pay is excellent, as are the benefits (among which are 100% company-paid for employees and dependents!). This is a high-ranking Eh, It's Pr…

Feb 17·5 min read·992 words

Product Support Analyst, EDI & API

Given the unusual schedule expectations and the very specific technical skills and experience required for this role, that salary range is not great. I mean, with the poor job market, they'll probably…

Feb 17·5 min read·957 words

Director, Customer Support

Having said all that, this role's responsibilities are well-scoped and make sense for a Director role, as do the requirements, which distinguish it well enough from the VP position. If it weren't for …

Feb 17·5 min read·995 words

VP, Customer Operations

Yet again, what would otherwise be a solid Eh, It's Probably Fine is getting thrown into Tread Carefully instead because there is no comp given. I guess I have job security after all?

Feb 17·8 min read·1595 words

Global Support Manager

Damn, I think this would be a high Eh, It's Probably Fine if it had salary transparency, but it doesn't. That's a big bummer, because I think there are a lot of positive cultural signals, and it would…

Feb 17·8 min read·1425 words

Trust & Safety Operations Analyst

Very straightforward Trust & Safety role; nothing jumps out at me as particularly concerning, and the pay is excellent. You'd be working for OpenAI.

Feb 10·6 min read·1080 words

Content Moderator

The pay is okay – $25 per hour for what appears to be a remote, entry-level role is good. And having started myself in CX as a contract content moderator, I can say it's a good way to get your foot in…

Feb 10·4 min read·655 words

Open Source Community Manager

Because it makes me feel hopeful about AI, I'm tentatively putting this in Green Means Go.

Feb 10·8 min read·1495 words

Manager, Customer Service (Canada)

Whatever. You know what I'd say here if I weren't so goddamned tired. You know, from all the fucking capitalism.

Feb 10·8 min read·1448 words

Technical Writer III

Not much to say about this one; the duties and qualifications seem pretty straightforward, and the salary is decent for a Docs role. Solid Eh, It's Probably Fine.

Feb 10·5 min read·866 words

Senior Technical Support Engineer - Shifted Workweek

Well, this was fine until I got to the last bit of the required qualifications and basically all of the preferred quals section. For a senior technical role like this, $83,500-$100,000 is poor compens…

Feb 10·7 min read·1310 words

Manager, Technical Support - Shifted Work Week

The duties are well-articulated and reasonable for the role. I think it really is fine? And the requirements are all normal too, the benefits section actually contains benefits, and the salary is grea…

Feb 9·6 min read·1022 words

Director, Customer Service and Operations

I mean, the comp is $140,000-$180,000, but that doesn't seem nearly enough for a role that's running CS, Ops, IT, HR, and maybe also the rest of the company?

Feb 9·10 min read·1838 words

Customer Service Team Lead

A fun environment in which you have to remain calm and positive in all situations? Sure, that checks out.

Feb 9·8 min read·1416 words

Social Media and Community Lead

The new JD is much shorter (I've pasted it below, above the old one), but it has many of the same problems as the original. It should still be a more senior title, it still doesn't list any actual ben…

Feb 9·8 min read·1588 words