API access blocked ~1 month — hoping to get a human on the account side (Cases 07476191, 08101086, 08133975)

Dear Mark and Larisa, Thank you for your support and for acknowledging the frustration caused by this situation. I would like to suggest a process improvement for these scenarios. I recommend that OpenAI considers suspending negative balances and allowing users to maintain a positive balance for future work while a case is being resolved. Which would parallel the typical credit card charge dispute process. Suspending a user’s access for an extended period—especially after OpenAI has already reversed the associated charges—is counterproductive for both parties. In many industries, such a lengthy suspension simply encourages customers to try out competitors. Dan