{
  "$type": "site.standard.document",
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  "path": "/t/api-access-blocked-1-month-hoping-to-get-a-human-on-the-account-side-cases-07476191-08101086-08133975/1380346#post_4",
  "publishedAt": "2026-05-06T22:45:09.000Z",
  "site": "https://community.openai.com",
  "textContent": "Dear Mark and Larisa,\n\nThank you for your support and for acknowledging the frustration caused by this situation.\n\nI would like to suggest a process improvement for these scenarios. I recommend that OpenAI considers suspending negative balances and allowing users to maintain a positive balance for future work while a case is being resolved. Which would parallel the typical credit card charge dispute process. Suspending a user’s access for an extended period—especially after OpenAI has already reversed the associated charges—is counterproductive for both parties. In many industries, such a lengthy suspension simply encourages customers to try out competitors.\n\nDan",
  "title": "API access blocked ~1 month — hoping to get a human on the account side (Cases 07476191, 08101086, 08133975)"
}