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Locked out of Codex because of an old phone number

OpenAI Developer Community June 2, 2026
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Welcome to the community!

OpenAI’s help article says phone numbers associated with an account can’t currently be changed or updated self-serve. That applies to both ChatGPT and the OpenAI API:

https://help.openai.com/en/articles/9135134-how-to-change-the-phone-number-associated-with-your-account

Because you no longer have access to the old number and Codex access is blocked, I’d recommend that you open a support case through the Help.

Include the account email, workspace/org details if relevant and explain that you no longer have access to the old phone number being requested.

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