Locked out of Codex because of an old phone number
OpenAI Developer Community
June 2, 2026
Welcome to the community!
OpenAI’s help article says phone numbers associated with an account can’t currently be changed or updated self-serve. That applies to both ChatGPT and the OpenAI API:
Because you no longer have access to the old number and Codex access is blocked, I’d recommend that you open a support case through the Help.
Include the account email, workspace/org details if relevant and explain that you no longer have access to the old phone number being requested.
Discussion in the ATmosphere