Is a busy support inbox ever worth celebrating?The first question senior leadership usually asks when looking at a support dashboard is whether ticket volume is up or down. If it's up, the instinct is to fix something. If it's down, the instinct i…GTM Alliance·Jun 8·11 min readsenior leadershipTicket volumeCustomer Support Summit eventsproduct
Is having a high customer support ticket volume ever a good thing?Volume tells you something happened. It can't tell you what to do about it until you know why. The same number can mean a critical bug or a fast-growing customer base.Customer Success Collective·Jun 5·11 min readsenior leadershipTicket volumeCustomer Support Summit eventshigh ticket volume
