The boring 80% nobody warns you about when an AI demo becomes a real productDEV Community [Unofficial]·13h ago·6 min readaiproductsaassoftwareengineering
Is a busy support inbox ever worth celebrating?The first question senior leadership usually asks when looking at a support dashboard is whether ticket volume is up or down. If it's up, the instinct is to fix something. If it's down, the instinct i…GTM Alliance·Jun 8·11 min readsenior leadershipTicket volumeCustomer Support Summit eventsproduct
90-9-1 is the shape of the roomHeavy lurker and superuser skew is normal in participatory systems, which matters when you read feedback or run an internal forum.Jacob Bennett·Apr 26·2 min readFollowsoftware-engineeringcommunityproduct
