Billing Bug: ChatGPT Business Seats Stuck at 3, Unable to Reduce to 2

Welcome to the dev Community! @Adrian_Mirage

From what you described, this sounds less like a browser/UI problem and more like how ChatGPT Business handles seat baselines.

According to the Help Doc:

• ChatGPT Business requires a minimum of 2 seats
• Seat reductions usually don’t affect billing immediately and instead apply at the next renewal cycle
• Even if you only have 1 active user now, the billing system may still retain the previous “baseline” seat count until renewal

That said, reducing from 3-2 seats should normally still be possible. Could you please create a support ticket at help.openai.com and share the case ID here so that I can take a look at it internally and help resolve this issue asap.

~Smith