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Codex becomes unstable and constantly disconnects after “2x capacity until May 30” rollout despite only 50% usage

OpenAI Developer Community May 14, 2026
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As noted by Smith

OpenAI_Support:

needs account-level investigation

How can I contact support?

Upon entering https://help.openai.com/en in the lower right click on

to see

submit a support request

  • if applicable, include the Organization ID, Workspace ID, and the Residency Region in the initial email.
  • it’s best if the outreach comes directly from the account owner’s email address

or consider submitting details using the Codex /feedback command.

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