Customer Success Powerhour Bi-weekly virtual meetups

Introducing Customer Success Powerhour , an exclusive bi-weekly virtual meetup for Pro and above members.

Customer Success professionals of all levels will come together bi-weekly in an open forum, where you'll be able to discuss everything from customer outcomes and adoption strategies, to retention, expansion, and operational best practices.

Each Customer Success Powerhour will be led by a specially-selected host, and attendees can submit topics for the agenda.

If you’re interested in joining, check out the upcoming dates below – we look forward to seeing you there!

Upcoming dates and topics:

We meet every two weeks on Thursdays at 4:00 pm BST.

🔍 May 28: Steady in the chaos: Why mindset is now part of the CS skillset with Roxcee Stacker, VP of Customer Success at BlueConduit.

Customer Success has changed. Expectations are higher, teams are leaner, the market is noisy, and the pressure to constantly perform can feel nonstop. In today’s environment, mindset is no longer separate from the job, it’s part of the skillset.

This interactive Powerhour will focus on how modern CS professionals can stay steady, focused, and effective without spiralling into burnout, comparison, or constant overwhelm. Attendees will leave with practical mindset frameworks, strategies for managing noise and uncertainty, and actionable ways to protect their energy, sharpen focus, and continue growing in a rapidly evolving industry.

📖 June 11: COMING SOON 👥 June 25: COMING SOON

SPONSORED

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Join to:

• 🚀 Grow your Customer Success career and advance to the next level with the help of this expert community
• 🤝 Build relationships with other Customer Success leaders, exchange ideas, best practices, and experiences
• 🎯 Become a stronger Customer Success professional through tailored advice, discussions, and networking

Meet your Customer Success Powerhour hosts

Kourtney Thomas**| Head of Customer Success at** TakeUp Kourtney Thomas is a customer success and revenue leader with 15+ years of experience scaling high-performing teams across tech, SMB, and hospitality. She has driven retention and growth through multimillion-dollar portfolios, operational excellence, and programs that enhance onboarding, education, and customer experience. Known for her people-first, strategic leadership, Kourtney builds trust-based client relationships while delivering measurable business impact.

Kristine Marhilevica Johansen**| Global Senior Director of Technical Customer Support at** Ardoq Kristine is a Global Senior Customer Services Leader with 25+ years driving B2B SaaS and Cloud customer excellence. As head of Technical Customer Support at Ardoq, she builds AI-first, scalable support models that enhance adoption, retention, and long-term customer value. Known for blending operational rigor, strategic planning, and servant leadership, Kristine develops high-performing teams, optimizes customer journeys, and delivers measurable business impact across global enterprise clients.

Roxcee Stacker | Vice President of Customer Success at BlueConduit Roxcee Stacker is Vice President of Customer Success at BlueConduit, where she leads post-sale strategy, renewals, expansion, and customer experience for utilities serving millions. With a background spanning sales, marketing, and research, she combines commercial instinct, data-driven insight, and strategic storytelling to position Customer Success as a revenue-generating discipline. Roxcee champions high-performing teams, outcome-driven AI adoption, and proactive retention strategies that align product, data, and commercial goals.

Tara Danzig**| Director of Customer Success at** D-Tools Tara is an accomplished customer success and experience leader with extensive experience driving high-impact strategies in the SaaS and B2B software space. She excels at building and scaling teams, optimizing post-sale operations, and creating customer-centric frameworks that enhance retention, satisfaction, and long-term business value. Known for her strategic insight and operational expertise, Tara combines a focus on measurable results with a deep commitment to fostering strong customer and team relationships.