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  "description": "\nCustomer Success Powerhour is our bi-weekly virtual drop-in for Pro, Pro+ and Exec members where you'll have the chance to discuss a range of topics with your fellow CSMs.",
  "path": "/cs-powerhour/",
  "publishedAt": "2026-03-30T13:25:16.000Z",
  "site": "https://www.customersuccesscollective.com",
  "tags": [
    "Allison Rona,",
    "Roxcee Stacker",
    "Sonia Pupaza",
    "Cindy Camacho",
    "Upgrade to join",
    "Kourtney Thomas",
    "TakeUp",
    "Kristine Marhilevica Johansen",
    "Ardoq",
    "BlueConduit",
    "Tara Danzig",
    "D-Tools"
  ],
  "textContent": "Introducing **Customer Success Powerhour** , an exclusive bi-weekly virtual meetup for Pro and above members.\n\n**Customer Success professionals of all levels** will come together bi-weekly in an open forum, where you'll be able to discuss everything from customer outcomes and adoption strategies, to retention, expansion, and operational best practices.\n\nEach Customer Success Powerhour will be led by a specially-selected host, and attendees can submit topics for the agenda.\n\nIf you’re interested in joining, check out the upcoming dates below – we look forward to seeing you there!\n\n* * *\n\n### Upcoming dates and topics:\n\nWe meet every two weeks on **Thursdays at 4:00 pm BST.**\n\nCustomer Success __ Powerhour is joining forces with Sales Enablement Collective, Product Marketing Alliance, and Product-led Alliance for a cross-community series focused on the professional soft skills that underpin everything we do.\n\nSame format. New perspectives.\nAnd a chance to meet the leaders shaping the rest of The Alliance.\n\nHere's what we have coming up...\n\n#### ****✨ July 9: Building influence and credibility****\n\nwith Allison Rona, Director of Product Marketing, PetDesk\n\nThe rules of professional influence have shifted. Titles carry less weight. Budgets are tighter. Everyone is louder online. And yet, the professionals who consistently get heard, trusted, and promoted are still the ones who've built something most people can't easily copy: real credibility.\n\nThis powerhour brings together professionals from across disciplines to explore what influence actually looks like in today's environment. No personal brand playbooks. No LinkedIn tactics. Just an honest conversation about how to build trust, earn a seat at the table, and become someone people consistently turn to.\n\nYou'll leave with practical frameworks for growing your influence at any level, strategies for building credibility in rooms where you're still proving yourself, and a clearer sense of what separates the people who get heard from the people who get overlooked.\n\n#### ****🧘 July 23: Steady in the chaos: Why mindset is now part of the skillset****\n\nwith Roxcee Stacker, VP of Customer Success at BlueConduit.\n\nIndustries are chaning. Expectations are higher, teams are leaner, the market is noisy, and the pressure to constantly perform can feel nonstop. In today’s environment, mindset is no longer separate from the job, it’s part of the skillset.\n\nThis interactive Powerhour will focus on how modern professionals can stay steady, focused, and effective without spiralling into burnout, comparison, or constant overwhelm. Attendees will leave with practical mindset frameworks, strategies for managing noise and uncertainty, and actionable ways to protect their energy, sharpen focus, and continue growing in a rapidly evolving industry.\n\n#### ****📣 August 6: From pitch to story****\n\nWith Sonia Pupaza, Sales Leadership Architect at Empower Value.\n\nIn a world where we are more informed, more distracted, and more skeptical than ever, the ability to truly listen and tell a compelling story has become one of the most powerful tools in any professional's arsenal.\n\nThis interactive Powerhour will explore how teams can sharpen two of the most underrated soft skills in the game - active listening and storytelling. Attendees will leave with practical techniques for crafting narratives that resonate and drive action, and the confidence to show up to every conversation with clarity, curiosity, and connection.\n\n#### ****🫶 August 20 - Designing experiences that put the customer first****\n\nwith Cindy Camacho, Senior Staff Product Operations Manager, Product Lifecycle at Cisco\n\nIn a world where users have endless options and zero patience, the ability to deeply understand and design for their real-world struggles has become the ultimate differentiator.\n\nThis interactive Powerhour will explore how teams can operationalize one of the most critical soft skills in the game: customer empathy. Attendees will leave with practical frameworks for translating user data into human emotion across the product lifecycle, and the strategies needed to align PMM, Sales, and CS around a genuinely customer-centric experience.\n\n* * *\n\nSPONSORED\n\n\n                            Upgrade to join\n                        \n\n**Join to:**\n\n  * 🚀 Grow your Customer Success career and advance to the next level with the help of this expert community\n  * 🤝 Build relationships with other Customer Success leaders, exchange ideas, best practices, and experiences\n  * 🎯 Become a stronger Customer Success professional through tailored advice, discussions, and networking\n\n\n\n* * *\n\n### Meet your Customer Success Powerhour hosts\n\nKourtney Thomas**| Head of Customer Success at** TakeUp\nKourtney Thomas is a customer success and revenue leader with 15+ years of experience scaling high-performing teams across tech, SMB, and hospitality. She has driven retention and growth through multimillion-dollar portfolios, operational excellence, and programs that enhance onboarding, education, and customer experience. Known for her people-first, strategic leadership, Kourtney builds trust-based client relationships while delivering measurable business impact.\n\nKristine Marhilevica Johansen**| Global Senior Director of Technical Customer Support at** Ardoq\nKristine is a Global Senior Customer Services Leader with 25+ years driving B2B SaaS and Cloud customer excellence. As head of Technical Customer Support at Ardoq, she builds AI-first, scalable support models that enhance adoption, retention, and long-term customer value. Known for blending operational rigor, strategic planning, and servant leadership, Kristine develops high-performing teams, optimizes customer journeys, and delivers measurable business impact across global enterprise clients.\n\nRoxcee Stacker **| Vice President of Customer Success at** BlueConduit\nRoxcee Stacker is Vice President of Customer Success at BlueConduit, where she leads post-sale strategy, renewals, expansion, and customer experience for utilities serving millions. With a background spanning sales, marketing, and research, she combines commercial instinct, data-driven insight, and strategic storytelling to position Customer Success as a revenue-generating discipline. Roxcee champions high-performing teams, outcome-driven AI adoption, and proactive retention strategies that align product, data, and commercial goals.\n\nTara Danzig**| Director of Customer Success at** D-Tools\nTara is an accomplished customer success and experience leader with extensive experience driving high-impact strategies in the SaaS and B2B software space. She excels at building and scaling teams, optimizing post-sale operations, and creating customer-centric frameworks that enhance retention, satisfaction, and long-term business value. Known for her strategic insight and operational expertise, Tara combines a focus on measurable results with a deep commitment to fostering strong customer and team relationships.",
  "title": "Customer Success Powerhour Bi-weekly virtual meetups",
  "updatedAt": "2026-06-30T10:23:26.687Z"
}