Locked out of Codex because of an old phone number?

Hi OpenAI Support,

I’m still locked and my account situation has not improved yet.

My support case ID is: 10681172.

I will attach screenshots showing my Codex usage before and after the incident on the 25th , when my Pro subscription was incorrectly cancelled/removed and my sessions were forced to sign out. Before that incident, I was using Codex normally and my account did not require any phone verification to access Codex.

After the subscription issue was resolved, I was required to complete SMS verification with the old phone number originally linked to my account. I no longer have access to that number, so I am now unable to access Codex at all, even though my Pro subscription is active.

I am a paid 20x Pro user, and I have been unable to use Codex for nearly a week while my subscription is still active. This has had a serious impact on my work.

Since OpenAI Support mentioned that newer reports were reviewed and some users were unblocked, could you please review my account-specific situation as well? This appears to have been triggered only after the subscription/session incident on the 25th, not by any change I made to my account.

Thank you for reviewing this and for your help.