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  "path": "/t/locked-out-of-codex-because-of-an-old-phone-number/1382387?page=5#post_97",
  "publishedAt": "2026-06-30T06:06:38.000Z",
  "site": "https://community.openai.com",
  "textContent": "Hi OpenAI Support,\n\nI’m still locked and my account situation has not improved yet.\n\nMy support case ID is: **10681172**.\n\nI will attach screenshots showing my Codex usage before and after the incident on the **25th** , when my Pro subscription was incorrectly cancelled/removed and my **sessions were forced to sign out**. Before that incident, I was using Codex normally and my account did not require any phone verification to access Codex.\n\nAfter the subscription issue was resolved, I was required to complete SMS verification with the old phone number originally linked to my account. I no longer have access to that number, so I am now unable to access Codex at all, even though my Pro subscription is active.\n\nI am a paid **20x Pro** user, and I have been unable to use Codex for nearly a week while my subscription is still active. This has had a serious impact on my work.\n\nSince OpenAI Support mentioned that newer reports were reviewed and some users were unblocked, could you please review my account-specific situation as well? This appears to have been triggered only after the subscription/session incident on the 25th, not by any change I made to my account.\n\nThank you for reviewing this and for your help.",
  "title": "Locked out of Codex because of an old phone number?"
}