Locked out of Codex because of an old phone number?
OpenAI Developer Community
June 30, 2026
Thank you for continuing to follow up with everyone here — I really appreciate it.
I’m sorry to say that I’m still locked out. The core problem is that Codex requires phone verification on every use, but the phone number registered to my account is an old number I no longer have, so I have no way to receive the verification code (SMS or WhatsApp) and cannot pass the check. ChatGPT itself still works, but Codex remains completely unusable for me. Even after the earlier review, nothing has changed on my account.
For reference, my existing case number is 10460379. I’d be sincerely grateful if your team could review my account-specific situation again and help me either update the verification method or unblock Codex access.
One thing I’d like to add: I’m a paying 20x Pro subscriber, and being unable to use Codex despite the subscription has been genuinely difficult for my work. I understand these account changes aren’t simple, but I’d be very thankful for any help you can provide. Thank you so much for your time and patience.
Discussion in the ATmosphere