Windows desktop app's sidebar icons vanish, conversations empty, and login button does nothing after logout (browser works fine)
Summary
The latest ChatGPT Windows Desktop App is unusable on Windows 10 22H2.
After a completely fresh installation, clicking Log in , Sign up , Settings , or Help produces absolutely no response.
The issue has been reproduced on two independent Windows 10 22H2 computers.
The same ChatGPT Plus account works normally in both the browser and Android app.
Environment
Operating System
- Windows 10 Pro 22H2 (64-bit)
Affected Devices
Desktop PC
Notebook PC
Both computers exhibit exactly the same behavior.
Application
- Latest ChatGPT Windows Desktop App downloaded from the official ChatGPT website.
Account
ChatGPT Plus subscriber
Browser and Android app work correctly using the same account.
Steps to Reproduce
Download the latest ChatGPT Windows Desktop App from the official website.
Install the application.
Launch the application.
Click Log in.
Click Sign up.
Click Settings.
Click Help.
Expected Behavior
Each item should respond normally.
Log in should start the authentication process.
Sign up should start the account creation process.
Settings should open the Settings window.
Help should open the Help Center.
Actual Behavior
Nothing happens.
No new window.
No browser.
No authentication dialog.
No loading indicator.
No error message.
The application simply ignores every click.
Troubleshooting Performed
The following actions have all been completed without resolving the issue:
Restart Windows
Repair the application
Reset the application
Uninstall the application
Reinstall the latest version from the official website
Fresh installation on a second Windows 10 22H2 computer
The issue remains identical on both systems.
Comparison
Browser Version (Chrome)
Works normally.
Login successful
ChatGPT Plus available
Conversations available
Voice input works correctly
Android App
Works normally.
Login successful
Same account
Same subscription
Windows Desktop App
Fails immediately after installation.
Log in: No response
Sign up: No response
Settings: No response
Help: No response
Additional Information
Before reinstalling, the application also showed:
Blank conversation area
Settings button not responding
After reinstalling:
The blank conversation issue disappeared.
However, Log in , Sign up , Settings , and Help remain completely unresponsive.
The issue has been reproduced on two independent Windows 10 22H2 computers immediately after a completely fresh installation.
This strongly suggests the issue is not caused by corrupted local cache, damaged installation, or a single computer configuration.
The browser version and Android app continue to function normally using the same ChatGPT Plus account, indicating the problem appears to be isolated to the current Windows Desktop App.
Severity
High
The Windows Desktop App cannot be used because users are unable to start the authentication process or access essential functions after installation.
Request
Could the engineering team please investigate whether this is a regression affecting the current Windows Desktop App on Windows 10 22H2?
If additional diagnostic information, logs, screenshots, or testing are required, I would be happy to provide them.
Discussion in the ATmosphere