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  "path": "/t/windows-desktop-apps-sidebar-icons-vanish-conversations-empty-and-login-button-does-nothing-after-logout-browser-works-fine/1384963?page=2#post_24",
  "publishedAt": "2026-06-27T10:57:36.000Z",
  "site": "https://community.openai.com",
  "textContent": "## Summary\n\nThe latest ChatGPT Windows Desktop App is unusable on Windows 10 22H2.\n\nAfter a completely fresh installation, clicking **Log in** , **Sign up** , **Settings** , or **Help** produces absolutely no response.\n\nThe issue has been reproduced on **two independent Windows 10 22H2 computers**.\n\nThe same ChatGPT Plus account works normally in both the browser and Android app.\n\n* * *\n\n## Environment\n\n**Operating System**\n\n  * Windows 10 Pro 22H2 (64-bit)\n\n\n\n**Affected Devices**\n\n  * Desktop PC\n\n  * Notebook PC\n\n\n\n\nBoth computers exhibit exactly the same behavior.\n\n**Application**\n\n  * Latest ChatGPT Windows Desktop App downloaded from the official ChatGPT website.\n\n\n\n**Account**\n\n  * ChatGPT Plus subscriber\n\n  * Browser and Android app work correctly using the same account.\n\n\n\n\n* * *\n\n## Steps to Reproduce\n\n  1. Download the latest ChatGPT Windows Desktop App from the official website.\n\n  2. Install the application.\n\n  3. Launch the application.\n\n  4. Click **Log in**.\n\n  5. Click **Sign up**.\n\n  6. Click **Settings**.\n\n  7. Click **Help**.\n\n\n\n\n* * *\n\n## Expected Behavior\n\nEach item should respond normally.\n\n  * **Log in** should start the authentication process.\n\n  * **Sign up** should start the account creation process.\n\n  * **Settings** should open the Settings window.\n\n  * **Help** should open the Help Center.\n\n\n\n\n* * *\n\n## Actual Behavior\n\nNothing happens.\n\nNo new window.\n\nNo browser.\n\nNo authentication dialog.\n\nNo loading indicator.\n\nNo error message.\n\nThe application simply ignores every click.\n\n* * *\n\n## Troubleshooting Performed\n\nThe following actions have all been completed without resolving the issue:\n\n  * Restart Windows\n\n  * Repair the application\n\n  * Reset the application\n\n  * Uninstall the application\n\n  * Reinstall the latest version from the official website\n\n  * Fresh installation on a second Windows 10 22H2 computer\n\n\n\n\nThe issue remains identical on both systems.\n\n* * *\n\n## Comparison\n\n### Browser Version (Chrome)\n\nWorks normally.\n\n  * Login successful\n\n  * ChatGPT Plus available\n\n  * Conversations available\n\n  * Voice input works correctly\n\n\n\n\n### Android App\n\nWorks normally.\n\n  * Login successful\n\n  * Same account\n\n  * Same subscription\n\n\n\n\n### Windows Desktop App\n\nFails immediately after installation.\n\n  * Log in: No response\n\n  * Sign up: No response\n\n  * Settings: No response\n\n  * Help: No response\n\n\n\n\n* * *\n\n## Additional Information\n\nBefore reinstalling, the application also showed:\n\n  * Blank conversation area\n\n  * Settings button not responding\n\n\n\n\nAfter reinstalling:\n\n  * The blank conversation issue disappeared.\n\n  * However, **Log in** , **Sign up** , **Settings** , and **Help** remain completely unresponsive.\n\n\n\n\nThe issue has been reproduced on **two independent Windows 10 22H2 computers immediately after a completely fresh installation**.\n\nThis strongly suggests the issue is **not caused by corrupted local cache, damaged installation, or a single computer configuration**.\n\nThe browser version and Android app continue to function normally using the same ChatGPT Plus account, indicating the problem appears to be isolated to the current Windows Desktop App.\n\n* * *\n\n## Severity\n\n**High**\n\nThe Windows Desktop App cannot be used because users are unable to start the authentication process or access essential functions after installation.\n\n* * *\n\n## Request\n\nCould the engineering team please investigate whether this is a regression affecting the current Windows Desktop App on Windows 10 22H2?\n\nIf additional diagnostic information, logs, screenshots, or testing are required, I would be happy to provide them.",
  "title": "Windows desktop app's sidebar icons vanish, conversations empty, and login button does nothing after logout (browser works fine)"
}