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Pro Account Randomly Deleted/Deactivated

OpenAI Developer Community June 27, 2026
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Hello, The night before last, I was working on a normal development project and went to bed early. The next morning, I found myself logged out. When I tried to log back in, I received this message: “You do not have an account because it has been deleted or deactivated. If you believe this is an error, please contact us through our Help Center at help.openai.com.” Error code: account_deactivated Request ID: 8d48d919-3391-47a3-abc9-9b44dfdbbeaf I did not receive any email about violating rules, no warnings, and not even a notification that my account had been banned or deactivated. After browsing the forums, it seems this issue is related to payments made through Google Play. I had just upgraded to 5x Pro membership a couple of days ago. I submitted an appeal yesterday, but I still haven’t received any response yet. [Case: C-4N6VerKvlA94] Additionally, I really need to recover my account as soon as possible.

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