Escalation Request: Unable to Reactivate ChatGPT Business Workspace Due to Billing Portal Error

Hello OpenAI Forum Team,

We are reaching out to request assistance with an ongoing issue that has remained unresolved despite multiple interactions with OpenAI Support.

Our ChatGPT Business workspace, “Fierce Inc.” , was deactivated after the payment card on account got expired.

Since then:

• We have updated the payment method with a valid credit card.
• There are no outstanding invoices visible in the account.
• We have followed all instructions provided by OpenAI Support and the Help Center articles.
• We have attempted to reactivate the workspace using the “Reactivate Workspace” option.

Unfortunately, the process consistently fails with the following error:

“The payments page encountered an error. Please try again. If the problem continues, please visit help.openai.com.”

Because of this error, we cannot access the subscription purchase flow, update billing through the workspace, or reactivate our Business account.

While Support has responded to our ticket, the issue itself remains unresolved, and we have not been provided with a workable solution or alternative payment method.

This workspace contains important business resources and custom GPTs that our team relies on daily. The continued inability to reactivate the workspace is impacting our operations.

We would greatly appreciate assistance from the appropriate Billing or Engineering team and would be grateful for any support/guidance on:

• Manually restoring access to the workspace
• Providing a direct payment or checkout link
• Resetting the workspace billing status
• Any alternative process that would allow us to reactivate our subscription

If additional information is required, we would be happy to provide them.

Could you also please let us know if OpenAI offers a customer support phone number or helpline that we can contact directly to discuss over call and explain this issue?

Thanks, Fierce inc. Team