Active ChatGPT Plus account cannot use Codex
OpenAI Developer Community
June 13, 2026
Thanks to @sergeliatko for sharing those additional troubleshooting steps.
Hi everyone, if the suggestions above don't resolve the issue, please submit a support ticket so the team can investigate further and keep track of the case.
Welcome, @spyalekos and @solpulse. When you have a moment, could you share your 8-digit case ID? That will help the team take a closer look at what's happening.
-Mark G.
Discussion in the ATmosphere