Codex usage visibility issue and unified account dashboard suggestion

Title: Codex Usage Visibility Issue and Suggestion for a Unified OpenAI Services Dashboard

Hello,

I am a ChatGPT Plus subscriber and a regular Codex user for software development. I would like to report an issue I encountered and share some related feedback regarding usage visibility, quota management, and the overall user experience across OpenAI products.

Please note that some of the observations below may be specific to my account, environment, or a temporary issue. My goal is simply to provide constructive feedback that may help improve the product experience.

Issue Observed

Recently, Codex displayed the following message:

“You’re out of Codex messages”

The system correctly informed me that I had reached a limit and also provided a quota reset date.

However, when I opened:

Settings → Usage & Billing

the page displayed:

“Unable to load usage settings”

As a result, I was unable to access detailed information regarding my Codex usage.

Verification Performed

To better understand the issue, I verified the following:

• My ChatGPT Plus subscription is active.

• Billing information is available and accessible.

• The OpenAI Platform Usage dashboard is accessible.

• The OpenAI Platform correctly shows $0 API usage and 0 API requests on my account.

• Codex authentication appears functional.

• Codex continues working normally for development tasks.

The issue appears isolated to usage visibility and quota information.

User Impact

From a user perspective, the system clearly knows:

• That a quota exists.

• That the quota has been exhausted.

• When the quota will reset.

However, I cannot see:

• Total quota.

• Used quota.

• Remaining quota.

• Usage history.

• Consumption trends.

This makes it difficult to monitor usage proactively and avoid unexpected interruptions.

Additional Observation

While investigating this issue, I noticed that usage information is currently spread across multiple OpenAI products and dashboards.

For example:

• ChatGPT displays subscription and billing information.

• The OpenAI Platform displays API usage and billing.

• Codex appears to have its own quota system.

• Other OpenAI services may have separate usage and limit information.

As a user, it is difficult to understand:

• Which OpenAI services are associated with my account.

• Which limits apply to each service.

• How much of each quota has been consumed.

• When each quota resets.

Suggestion: Unified OpenAI Services Dashboard

A unified account dashboard could provide a much clearer experience.

For example, it could display:

• ChatGPT Plus

• Codex

• OpenAI API Platform

• Sora

• GPTs

• Deep Research

• Future OpenAI services

For each service:

• Status

• Active subscription

• Current usage

• Remaining quota

• Reset dates

• Historical consumption

This would provide users with a complete view of the OpenAI services associated with their account.

Suggested Improvements for Codex

A dedicated Codex usage dashboard could display:

• Total quota

• Used quota

• Remaining quota

• Percentage consumed

• Reset date and time

• Historical usage by billing cycle

• Optional usage breakdown by model

Example:

Used: 420 / 500

Remaining: 80

Reset: 2026-06-30 03:51 UTC

This would significantly improve transparency and predictability.

Technical Observation

One observation that stood out during my investigation is that the system clearly knows when a quota has been exhausted and when it will reset.

However, that information is not currently visible through the user interface.

The current experience gives the impression that usage information exists internally but is not fully surfaced through the user interface.

This may be an isolated issue affecting my account, or it may simply reflect a current product limitation. Either way, improving visibility into usage and quota information would provide substantial value to users.

Additional UX Feedback

While preparing this report, I also collected multiple screenshots during troubleshooting. However, I could not find a clear way to attach multiple screenshots through the bug reporting interface, and the form appears to only support the automatically captured screenshot.

If additional screenshot attachments are not currently supported, making this capability more visible could help users provide better diagnostic information.

Environment

• ChatGPT Plus

• Codex Desktop

• Ubuntu 24.04

• Issue observed on June 2026

Closing Remarks

I enjoy using ChatGPT and Codex and consider them among the most useful software development tools available today.

My intention with this report is simply to provide constructive feedback that may help improve transparency, observability, quota management, and user experience.

If the team is ever interested in additional technical feedback regarding UX, observability, distributed systems architecture, service integration, infrastructure, or generally anything involving computers and software systems, I would be happy to contribute constructive ideas and feedback.

Thank you for your time and for building such powerful tools.

Best regards,

João Alves