URGENT: Billing exploit bypassed hard limit ($4k+ charge) – Ticket closed without resolution after 30 days (Case C-lNK2oEF0bghO)

I am posting again because my previous thread 'Any OpenAI staff around? Our ticket has been completely silent since May 9th’ was marked closed, but the core issue is completely unresolved.

• The Problem: Our account was compromised on May 9. A flood of parallel requests completely bypassed our $700 hard limit , racking up over $4,000+ in a single day.

• The Disconnect: Our entire support request was specifically about a refund/credit for this massive billing overrun caused by a system safety failure.

• Current Status: Support simply restored account access and immediately closed Case 08651002 , with absolutely no details or mention of the refund. The portal will not allow me to reopen the ticket.

Here is the curt message I got from the team:

Frankly, we are very disappointed with how this is being handled. This has been going on for a full month, and to have a ticket abruptly closed without even addressing the devastating $4,000 charge is incredibly damaging to a small startup’s cash flow.

Please do not close this thread. Can an OpenAI staff member please manually escalate the financial/billing side of Case (Confirmation: C-lNK2oEF0bghO) to a billing specialist who can actually address the refund? It has been a full month.