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  "path": "/t/urgent-billing-exploit-bypassed-hard-limit-4k-charge-ticket-closed-without-resolution-after-30-days-case-c-lnk2oef0bgho/1383049#post_1",
  "publishedAt": "2026-06-08T12:38:23.000Z",
  "site": "https://community.openai.com",
  "textContent": "I am posting again because my previous thread '**Any OpenAI staff around? Our ticket has been completely silent since May 9th’** was marked closed, but the core issue is **completely unresolved**.\n\n  * **The Problem:** Our account was compromised on May 9. A flood of parallel requests completely **bypassed our $700 hard limit** , racking up over **$4,000+** in a single day.\n\n  * **The Disconnect:** Our entire support request was specifically about a **refund/credit** for this massive billing overrun caused by a system safety failure.\n\n  * **Current Status:** Support simply restored account access and immediately closed **Case 08651002** , with absolutely no details or mention of the refund. The portal will not allow me to reopen the ticket.\n\nHere is the curt message I got from the team:\n\n\n\n\nFrankly, we are **very disappointed** with how this is being handled. This has been going on for a full month, and to have a ticket abruptly closed without even addressing the devastating $4,000 charge is incredibly damaging to a small startup’s cash flow.\n\n**Please do not close this thread.** Can an OpenAI staff member _please_ manually escalate the financial/billing side of **Case** (Confirmation: `C-lNK2oEF0bghO`) to a billing specialist who can actually address the refund? It has been a full month.",
  "title": "URGENT: Billing exploit bypassed hard limit ($4k+ charge) – Ticket closed without resolution after 30 days (Case C-lNK2oEF0bghO)"
}