Business workspace blocked "out of credits" after ~13 Codex turns — dashboard shows 0 credits/0 tokens

We’re a small team on a newly purchased ChatGPT Business plan (2 ChatGPT seats), using Codex via the desktop app. We’re hitting a workspace-wide block that doesn’t match the usage we’re seeing, and support guidance has been contradictory, so I’m hoping someone from the team or community can help clarify.

What’s happening

• With very light use, our whole workspace gets blocked: “You’ve reached your workspace credit limit / Your workspace is out of credits,” sometimes cutting off a task mid-run.

• * This has now happened on two consecutive days.
  

• The numbers (whole workspace, both users combined)

• * June 2: 37 Codex turns total
  

  •   * June 3: 13 Codex turns total (and still blocked)
    

    •     * Workspace usage export both days: credit_total = 0, on_demand_credits = 0
      

      •       * Billing: 2/2 ChatGPT seats (“ChatGPT and Codex, $25/mo”), 0 Codex seats, credits balance 0, no monthly usage allocations set.
        

      • Why this is confusing

      •       1. Support told us Business has a fixed daily Codex quota where only successful turns count and auto-review doesn’t — but if so, 13 successful turns exhausting the entire workspace’s daily allowance seems far too low and looks like a misprovisioned quota or a bug.
        

        1.          2. Our admin billing page shows a banner: “Add credits so members can keep working without interruption” — which contradicts support telling us that adding credits does NOT raise the quota.
           

           1.             3. The usage dashboard shows 0 credits/0 tokens consumed even while the limit is being enforced.
              

           2. Questions

           3.             * What is the actual included Codex allowance per ChatGPT seat on Business (in requests/turns per rolling window)?
              

              •               * Is ~13 turns/day exhausting a Business workspace expected, or a misconfiguration/bug?
                

                •                 * Does adding credits actually restore Codex access on Business, or not? (The banner and support guidance conflict.)
                  

                  •                   * Has anyone else on Business seen the dashboard show 0 usage while being blocked as “out of credits”?
                    

                  • Thanks in advance — any definitive answer on the included Codex quota for Business ChatGPT seats would help a lot.