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  "path": "/t/business-workspace-blocked-out-of-credits-after-13-codex-turns-dashboard-shows-0-credits-0-tokens/1382568#post_1",
  "publishedAt": "2026-06-03T17:57:48.000Z",
  "site": "https://community.openai.com",
  "textContent": "We’re a small team on a newly purchased ChatGPT Business plan (2 ChatGPT seats), using Codex via the desktop app. We’re hitting a workspace-wide block that doesn’t match the usage we’re seeing, and support guidance has been contradictory, so I’m hoping someone from the team or community can help clarify.\n\n**What’s happening**\n\n  * With very light use, our whole workspace gets blocked: “You’ve reached your workspace credit limit / Your workspace is out of credits,” sometimes cutting off a task mid-run.\n  *     * This has now happened on two consecutive days.\n  * **The numbers (whole workspace, both users combined)**\n  *     * June 2: 37 Codex turns total\n    *       * June 3: 13 Codex turns total (and still blocked)\n      *         * Workspace usage export both days: credit_total = 0, on_demand_credits = 0\n        *           * Billing: 2/2 ChatGPT seats (“ChatGPT and Codex, $25/mo”), 0 Codex seats, credits balance 0, no monthly usage allocations set.\n        * **Why this is confusing**\n        *           1. Support told us Business has a fixed daily Codex quota where only successful turns count and auto-review doesn’t — but if so, 13 successful turns exhausting the entire workspace’s daily allowance seems far too low and looks like a misprovisioned quota or a bug.\n          2.              2. Our admin billing page shows a banner: “Add credits so members can keep working without interruption” — which contradicts support telling us that adding credits does NOT raise the quota.\n             3.                 3. The usage dashboard shows 0 credits/0 tokens consumed even while the limit is being enforced.\n             4. **Questions**\n             5.                 * What is the actual included Codex allowance per ChatGPT seat on Business (in requests/turns per rolling window)?\n                *                   * Is ~13 turns/day exhausting a Business workspace expected, or a misconfiguration/bug?\n                  *                     * Does adding credits actually restore Codex access on Business, or not? (The banner and support guidance conflict.)\n                    *                       * Has anyone else on Business seen the dashboard show 0 usage while being blocked as “out of credits”?\n                    * Thanks in advance — any definitive answer on the included Codex quota for Business ChatGPT seats would help a lot.\n\n",
  "title": "Business workspace blocked \"out of credits\" after ~13 Codex turns — dashboard shows 0 credits/0 tokens"
}