[Bug/Billing Issue] Granted credits available but account went negative — credits not being consumed

Hi everyone,

I’m experiencing a billing issue that I haven’t been able to resolve through the dashboard.

The problem: I have several granted credits with “Available” status (totaling around $15, all expiring Oct 31, 2026), but my credit balance has gone negative (-$17.13). It seems the API usage is being charged against my purchased credits instead of consuming the granted credits first.

Expected behavior: Granted credits should be consumed before (or alongside) purchased credits, preventing the balance from going negative while grants are still available.

What I’ve tried:

• Reviewed the billing dashboard (Credit Grants section)
• All grants show as “Available” — none are expired or exhausted
• Auto recharge is currently off

Screenshots: I have screenshots of both the Overview (showing -$17.13 balance) and the Credit Grants tab (showing available grants) that I can share.

Has anyone else experienced this? Is there a known priority order between grant types and purchased credits?

If anyone from OpenAI support is reading this — is there a way to apply the available grants to clear the negative balance?

Thank you!