Codex Mobile Bridge account mismatch issue

Hi,

The docs say mobile setup requires the Codex App on a Mac host, signed into the same ChatGPT account and workspace as the phone. They also say the setup flow is not available from the Codex CLI or IDE extension.

developers.openai.com

Remote connections – Codex | OpenAI Developers

Connect your phone or another device to a Codex host, or use projects on remote machines over SSH

So I would first double-check (if you already haven’t) that:

• you are using the macOS Codex App as the host
• the Mac host is awake/online and running Codex
• ChatGPT Mobile is updated
• both the phone and host are signed into the same ChatGPT account and workspace
• any required MFA/SSO/passkey step is completed
• if this is a workspace account, Remote Control access is enabled

If all of that is correct and ChatGPT Mobile still shows the hotmail address while Codex shows the gmail address, then it sounds like Support may need to check the account/workspace mapping directly.