Requesting Staff Assistance: Verification locked due to OCR language mismatch (Case #07832704)

Hi @CHENCHAOHSUN Really appreciate you sharing those extra details. Just to clarify a couple things: * The $5 hold you saw is just a temporary authorization from Stripe during the verification attempt. It should automatically drop off and isn’t tied to a successful check. * And yes, what Ken mentioned is correct right now, verification retries aren’t supported. That’s the current system limitation, and it’s also outlined here: API Verification I know that’s not ideal, especially since you’ve got your documents ready to go. At the moment, there isn’t a way for support to trigger a manual reset or allow another attempt. That said, you can absolutely continue using your organization as-is. You’ll still have access to OpenAI’s platform and existing models, and over time, some advanced models may become available more broadly without requiring verification. ~Smith