Requesting Staff Assistance: Verification locked due to OCR language mismatch (Case #07832704)

Hi @OpenAI_Support (Smith),

Thank you so much for checking on this! It is a huge relief to know a human team member is actively working on my case (#07832704).

I wanted to provide one more detail that might help the team: during the failed verification attempt, a $5.00 USD authorization hold was placed on my card (ending in your records). While I understand this is likely a temporary pre-authorization by Stripe, I am mentioning it because it is the only transaction linked to this specific identity check session.

Also, I’d like to report a small system quirk: right after your helpful message, I received another automated email from “Ken” sending a macro stating “retries are not supported.”

Could you please ensure that the automated bot does not prematurely close my ticket while the specialist is working on the manual reset for org-yJ4I4iS7SUeU7hOiaYZhnblo?

I have my Passport ready and will wait for the final confirmation from the team. Thank you again for your incredible support!