{
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  "path": "/t/requesting-staff-assistance-verification-locked-due-to-ocr-language-mismatch-case-07832704/1379490#post_3",
  "publishedAt": "2026-04-23T00:51:20.000Z",
  "site": "https://community.openai.com",
  "tags": [
    "@OpenAI_Support"
  ],
  "textContent": "Hi @OpenAI_Support (Smith),\n\nThank you so much for checking on this! It is a huge relief to know a human team member is actively working on my case (#07832704).\n\nI wanted to provide one more detail that might help the team: during the failed verification attempt, a $5.00 USD authorization hold was placed on my card (ending in your records). While I understand this is likely a temporary pre-authorization by Stripe, I am mentioning it because it is the only transaction linked to this specific identity check session.\n\nAlso, I’d like to report a small system quirk: right after your helpful message, I received another automated email from “Ken” sending a macro stating “retries are not supported.”\n\nCould you please ensure that the automated bot does not prematurely close my ticket while the specialist is working on the manual reset for org-yJ4I4iS7SUeU7hOiaYZhnblo?\n\nI have my Passport ready and will wait for the final confirmation from the team. Thank you again for your incredible support!",
  "title": "Requesting Staff Assistance: Verification locked due to OCR language mismatch (Case #07832704)"
}