Requesting Staff Assistance: Identity verification rejected - photographed ID on screen instead of physical ID (Pro plan, need API access)

Hello OpenAI Community & Staff,

I am a ChatGPT Pro plan user and I need assistance with my organization identity verification for API access to the latest models.

What happened:

When I attempted the Persona identity verification, I unknowingly photographed my ID as it appeared on a screen rather than taking a photo of the physical ID card itself. I was not aware at the time that this would cause the verification to fail. I have since researched this issue and now understand why the verification was rejected.

Current status:

My organization verification shows “Identity rejected” on the platform settings page (platform openai com/settings/organization/general). There is a “Start” button available, but it says “Unable to verify organization Unfortunately, verification is not available to your organization at this time.”

Current Request:

I would just like a fair shake at applying properly. Thank you for any help you can provide!