{
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  "path": "/t/requesting-staff-assistance-identity-verification-rejected-photographed-id-on-screen-instead-of-physical-id-pro-plan-need-api-access/1379506#post_1",
  "publishedAt": "2026-04-22T08:08:34.000Z",
  "site": "https://community.openai.com",
  "textContent": "Hello OpenAI Community & Staff,\n\nI am a ChatGPT Pro plan user and I need assistance with my organization identity verification for API access to the latest models.\n\n**What happened:**\n\nWhen I attempted the Persona identity verification, I unknowingly photographed my ID as it appeared on a screen rather than taking a photo of the physical ID card itself. I was not aware at the time that this would cause the verification to fail. I have since researched this issue and now understand why the verification was rejected.\n\n**Current status:**\n\nMy organization verification shows “Identity rejected” on the platform settings page (platform openai com/settings/organization/general). There is a “Start” button available, but it says “**Unable to verify organization** Unfortunately, verification is not available to your organization at this time.”\n\n**Current Request:**\n\nI would just like a fair shake at applying properly. Thank you for any help you can provide!",
  "title": "Requesting Staff Assistance: Identity verification rejected - photographed ID on screen instead of physical ID (Pro plan, need API access)"
}