Is OpenAI Support entirely run by bots? Extremely frustrated with Ticket #07716552

Hello everyone,

I am a ChatGPT Pro subscriber, and I am posting here because I am incredibly frustrated with the continuous, unhelpful loop I am experiencing with OpenAI Support.

I originally submitted a ticket regarding a backend logic issue: the “Pulse” feature randomly outputs in English even though my account and device language are explicitly set to Korean. I clearly explained that this issue occurs consistently across multiple devices, as well as on both the Web and the Mobile app. I even provided the specific dates when the language switch occurred.

However, the support agent assigned to my case, Armando (Ticket #07716552), seems to be completely ignoring my replies. Instead of reading the context, Armando keeps pestering me by sending the exact same copy-pasted template over and over again, demanding my app version and device model.

I have already stated multiple times that this is NOT a device-specific or app-version-specific issue. Asking the same questions like a broken record without reading the customer’s previous answers is extremely rude and unprofessional.

Is there an actual human reading these emails, or am I just talking to a poorly programmed auto-responder? Is this how OpenAI treats its paying Pro users? I want this issue escalated to someone who will actually investigate the system logic, rather than blindly blaming the user’s device and demanding irrelevant information.

Has anyone else experienced this kind of infinite loop with their support team? Any advice on how to get an actual human to read a ticket would be appreciated.