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My custom app connectors have disapeard

OpenAI Developer Community May 18, 2026
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In reviewing the earlier related topic that OpenAI closed, OpenAI Support noted:

Could you please go ahead and create a support ticket for this? When you do, it would really help if you can include:

  • The email address associated with your workspace
  • A HAR file capturing the issue (this helps us investigate at the account level)

Once that’s done, just share the case ID with us here so we can track this.


Note: I do not work for OpenAI, but from what I have seen, opening a support ticket and then posting the case ID here can help. It gives OpenAI Support a concrete reference point and account-level details they can investigate.

To create a support ticket:

  1. See: https://help.openai.com/en/articles/6614161-how-can-i-contact-support

  2. Go to https://help.openai.com/en

  3. In the lower-right corner, click the support/chat icon:

  4. Submit a support request.

That is as far as I can give step-by-step instructions, since I have not had to do this myself for a real issue.

Once you have the support ticket number or case ID, please post it here so OpenAI Support has something specific to reference.

HTH

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