$1,060 in Prepaid API Credits Expired Without a Single Notification

Thank you, I hope for that too! I just went through my entire OpenAI platform dashboard trying to find where expiration information is even displayed. Here’s what I found. Support told me (exact quote): “Customers are responsible for monitoring their credit balance and expiration information through their account billing or usage dashboard.” So I checked every page: 1. Billing Overview - Shows my balance ($0.00). No expiration dates anywhere. No warnings. 2. Billing History - Shows my 5 paid invoices totaling $1,061. All marked “Paid.” No expiration information of any kind. 3. Usage Dashboard - Shows usage charts. No expiration information. None of those pages - show expiration dates. The only place expiration dates appear is a separate tab called “Credit Grants.” Think about that name for a second. A “grant” implies something given for free - a promotional credit, a coupon, not something that you purchase with your money. Why would I check a page called “Credit Grants” to monitor money I paid for? Every other page calls them “credits” or “credit balance”. Its the one page with the critical expiration info uses a different term. So when support says customers should “monitor their credit balance through the billing or usage dashboard” those pages literally don’t have the information they’re referring to.