$1,060 in Prepaid API Credits Expired Without a Single Notification

I’m a developer and business owner. Over the past year I funded my OpenAI API account with $1,060 across five separate purchases - $10, $50, $200, $51, and $750. All paid with my credit card. Last month I went to use my balance and found it was $0.00. Every dollar had expired. I never received a single notification. No email. No in-app alert. No warning of any kind. I had no idea prepaid credits could even expire. I contacted support. Over 5+ emails, I asked three times for escalation. Each time, ignored. Eventually a second agent responded and told me plainly: * “OpenAI does not guarantee expiration reminder notifications.” * There is no appeals process. So let me make sure I understand this correctly: OpenAI accepted $1,060 from me, set a silent countdown, never told me about it, and now says the money is just gone - and there’s nothing anyone can do? I don’t want a refund. I want to use the credits I paid for, on OpenAI’s platform. That’s all. Has anyone here dealt with this? Were you able to get your credits reinstated?