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  "path": "/t/1-060-in-prepaid-api-credits-expired-without-a-single-notification/1377889#post_3",
  "publishedAt": "2026-03-27T17:12:23.000Z",
  "site": "https://community.openai.com",
  "textContent": "Thank you, I hope for that too!\n\nI just went through my entire OpenAI platform dashboard trying to find where expiration information is even displayed. Here’s what I found.\n\nSupport told me (exact quote): “Customers are responsible for monitoring their credit balance and expiration information through their account billing or usage dashboard.”\n\nSo I checked every page:\n\n  1. Billing Overview - Shows my balance ($0.00). No expiration dates anywhere. No warnings.\n\n  2. Billing History - Shows my 5 paid invoices totaling $1,061. All marked “Paid.” No expiration information of any kind.\n\n  3. Usage Dashboard - Shows usage charts. No expiration information.\n\n\n\n\nNone of those pages - show expiration dates.\n\nThe only place expiration dates appear is a separate tab called “Credit Grants.”\n\nThink about that name for a second. A “grant” implies something given for free - a promotional credit, a coupon, not something that you purchase with your money. Why would I check a page called “Credit Grants” to monitor money I paid for? Every other page calls them “credits” or “credit balance”. Its the one page with the critical expiration info uses a different term.\n\nSo when support says customers should “monitor their credit balance through the billing or usage dashboard” those pages literally don’t have the information they’re referring to.",
  "title": "$1,060 in Prepaid API Credits Expired Without a Single Notification"
}