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  "path": "/t/1-060-in-prepaid-api-credits-expired-without-a-single-notification/1377889#post_1",
  "publishedAt": "2026-03-26T19:46:46.000Z",
  "site": "https://community.openai.com",
  "textContent": "I’m a developer and business owner. Over the past year I funded my OpenAI API account with $1,060 across five separate purchases - $10, $50, $200, $51, and $750. All paid with my credit card.\n\nLast month I went to use my balance and found it was $0.00. Every dollar had expired.\n\nI never received a single notification. No email. No in-app alert. No warning of any kind. I had no idea prepaid credits could even expire.\n\nI contacted support. Over 5+ emails, I asked three times for escalation. Each time, ignored. Eventually a second agent responded and told me plainly:\n\n  * “OpenAI does not guarantee expiration reminder notifications.”\n\n  * There is no appeals process.\n\n\n\n\nSo let me make sure I understand this correctly: OpenAI accepted $1,060 from me, set a silent countdown, never told me about it, and now says the money is just gone - and there’s nothing anyone can do?\n\nI don’t want a refund. I want to use the credits I paid for, on OpenAI’s platform. That’s all.\n\nHas anyone here dealt with this? Were you able to get your credits reinstated?",
  "title": "$1,060 in Prepaid API Credits Expired Without a Single Notification"
}