12 years of scaling CX AI responsibly. 1 Masterclass. From Roadmap to ROI in CX.

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As a Partner of the CX Symposium, Get AI subscribers qualify for a 10% discount on a 3-day pass for the 1st 30 registrants. Register your interest by 31 March (extended) to qualify. Pay R5,850, instead of R6,500 for all 3 days. Only available through Get AI as a Partner of the CX Symposium.

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Customer Service Symposium Agenda 13th-14th-15th May Cape Town Download the latest agenda for the event. Customer Service Symposium Agenda 1 13th-14th-15th May Cape Town (1).pdf435 KBdownload-circle

After 12 years as a co-founder scaling AI programs across 50+ brands and guiding 250+ leaders through responsible AI transformation, Werner [1010] is bringing everything into one masterclass at the CX Symposium.

This isn't a theory session. This is the actual playbook—frameworks, decision-making models, partner evaluation criteria, and the real ROI structures that separate AI projects that work from those that don't.

What We're Covering

Driving Strategic, People-Centered AI/GenAI Implementation: From Roadmap to ROI in CX

Key Takeaway 1: Define an Actionable AI/GenAI Strategy & Roadmap Learn the proven frameworks that cut through the noise. We'll walk through identifying the right fit solutions, evaluating partners and providers, and building a strategy that actually aligns with your business.

Key Takeaway 2: Master the ROI & Risk Mitigation of AI Solutions Understand how to measure what matters, protect what's valuable, and navigate the implementation landscape with confidence. Real numbers. Real frameworks. Real mitigations.

Key Takeaway 3: Lead with Confidence & Trust: Transformative Change & Reskilling AI isn't just about technology—it's about your people. Learn how to lead teams through transformation, build trust, and develop the skills your organization needs to thrive.

Why This Matters Now

The contact centre and customer experience space is at an inflexion point. Organisations are moving fast with AI, but many are moving without direction. This masterclass exists to change that—to empower leaders like you to implement AI responsibly, strategically, and with measurable impact.

See you at the CX Symposium

A Masterclass on 𝐃𝐫𝐢𝐯𝐢𝐧𝐠 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜, 𝐏𝐞𝐨𝐩𝐥𝐞-𝐜𝐞𝐧𝐭𝐫𝐞𝐝 𝐀𝐈/𝐆𝐞𝐧𝐀𝐈 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: 𝐅𝐫𝐨𝐦 𝐑𝐨𝐚𝐝𝐦𝐚𝐩 𝐭𝐨 𝐑𝐎𝐈 𝐢𝐧 𝐂𝐗. Packed with practical takeaways from 12 years of scaling AI across 50+ brands. 250+ leaders guided. Secure your spot today. Seats are limited and selling out fast. Only 200 seats are available, with 90 left. See you there!

Register now