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"description": "ππ«π’π―π’π§π πππ«ππππ π’π, πππ¨π©π₯π-πππ§ππ«ππ ππ/πππ§ππ ππ¦π©π₯ππ¦ππ§ππππ’π¨π§.",
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"Customer Service Symposium Agenda 13th-14th-15th May Cape Town Download the latest agenda for the event. Customer Service Symposium Agenda 1 13th-14th-15th May Cape Town (1).pdf435 KBdownload-circle",
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"textContent": "π\n\nAs a Partner of the CX Symposium, Get AI subscribers qualify for a 10% discount on a 3-day pass for the 1st 30 registrants. Register your interest by 31 March (extended) to qualify. Pay R5,850, instead of R6,500 for all 3 days. Only available through Get AI as a Partner of the CX Symposium.\n\nRegister now\n\nCustomer Service Symposium Agenda 13th-14th-15th May Cape Town Download the latest agenda for the event. Customer Service Symposium Agenda 1 13th-14th-15th May Cape Town (1).pdf435 KBdownload-circle\n\nAfter 12 years as a co-founder scaling AI programs across 50+ brands and guiding 250+ leaders through responsible AI transformation, Werner [1010] is bringing everything into one masterclass at the CX Symposium.\n\nThis isn't a theory session. This is the actual playbookβframeworks, decision-making models, partner evaluation criteria, and the real ROI structures that separate AI projects that work from those that don't.\n\n## What We're Covering\n\n**Driving Strategic, People-Centered AI/GenAI Implementation: From Roadmap to ROI in CX**\n\n**Key Takeaway 1: Define an Actionable AI/GenAI Strategy & Roadmap**\nLearn the proven frameworks that cut through the noise. We'll walk through identifying the right fit solutions, evaluating partners and providers, and building a strategy that actually aligns with your business.\n\n**Key Takeaway 2: Master the ROI & Risk Mitigation of AI Solutions**\nUnderstand how to measure what matters, protect what's valuable, and navigate the implementation landscape with confidence. Real numbers. Real frameworks. Real mitigations.\n\n**Key Takeaway 3: Lead with Confidence & Trust: Transformative Change & Reskilling**\nAI isn't just about technologyβit's about your people. Learn how to lead teams through transformation, build trust, and develop the skills your organization needs to thrive.\n\n* * *\n\n## Why This Matters Now\n\nThe contact centre and customer experience space is at an inflexion point. Organisations are moving fast with AI, but many are moving without direction. This masterclass exists to change thatβto empower leaders like you to implement AI responsibly, strategically, and with measurable impact.\n\nSee you at the CX Symposium\n\n* * *\n\nA Masterclass on ππ«π’π―π’π§π πππ«ππππ π’π, πππ¨π©π₯π-πππ§ππ«ππ ππ/πππ§ππ ππ¦π©π₯ππ¦ππ§ππππ’π¨π§: π
π«π¨π¦ ππ¨πππ¦ππ© ππ¨ πππ π’π§ ππ. Packed with practical takeaways from 12 years of scaling AI across 50+ brands. 250+ leaders guided. Secure your spot today. Seats are limited and selling out fast. Only 200 seats are available, with 90 left. See you there!\n\nRegister now",
"title": "12 years of scaling CX AI responsibly. 1 Masterclass. From Roadmap to ROI in CX.",
"updatedAt": "2026-03-02T09:04:39.768Z"
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