If you won't carry the pager, maybe don't push to mainlineDrive-by AI changes break the shared model a team builds around its code, and the ICs end up cleaning up the mess. Why pushing to mainline should come with the pager.Redowan Delowar·May 30·8 min readFollowEssayAILLMsCulture
AI in customer support: How to build trust before it breaksAI will fail. The question is whether you're ready for it. A guide to responsible AI deployment for customer support leaders.Customer Success Collective·May 22·10 min readAI in customer supportcustomer loyaltydifferent industriesTrust in AI
