The Art of Memory-Making: Inside The Ritz-Carlton’s Experience-Led Strategy

Luxury travel is being reshaped by a demand for discretion, individuality and deeper connection. In an interview with Tina Edmundson, president of luxury at Marriott International, BoF examines how The Ritz-Carlton has built its reputation on anticipating the needs of its guests, with service and personalisation at the centre of the experience.