Unable to determine directory status

Try these fixes in order:

1. Open Control Panel First

Many users fixed the issue simply by opening the hosting Control Panel once from the InfinityFree client area. This activates FTP access again.

Client Area → Hosting Account → Control Panel

Then wait a minute and try File Manager again.

2. Reset Hosting Account Password

A common cause is the hosting password being out of sync.

Do NOT use the password reset inside the control panel.

Instead:

Client Area → Hosting Account → Account Settings → Hosting Account Password → Update Password

After updating:

• Wait 15–30 minutes
• Login to Control Panel again
• Try File Manager

This has solved the exact “Unable to determine directory status” error for many users.

3. Check FTP with FileZilla

If File Manager is blank:

Use:

• Host: ftpupload.net
• Username: your hosting account username (if0_xxxxxxxx)
• Password: hosting account password
• Port: 21

If FTP works, your files are safe and only the web file manager is having issues.

4. Close Existing FTP Connections

InfinityFree limits FTP connections.

If you have:

• FileZilla open
• WinSCP open
• Another FTP session running

Close them all and try File Manager again. Too many FTP connections can cause the directory status check to fail.

5. Wait a Few Hours

Sometimes InfinityFree performs maintenance or has temporary FTP/storage issues. During these periods:

• Websites continue working
• File Manager becomes blank
• Directory status shows “Unable to determine directory status”

Several reports show the issue resolving automatically after some time.