Request for Help: Preserving Important Website Memories and Database Backup
InfinityFree Forum [Unofficial]
June 12, 2026
Hello InfinityFree Team,
I followed the advice given in this topic and downloaded all website files through FTP. The transfer completed successfully with over 66,000 files transferred and no failed transfers.
I also restored the website and imported the database successfully. The HumHub website is now online and accessible.
However, I am facing a new problem. Profile pictures and some site content load correctly, but many post images and videos do not load properly. The posts themselves are visible, but the attached media files appear broken or cannot be displayed.
Because of this, I am concerned that some uploaded media files may not have been transferred or restored correctly, even though the FTP transfer completed without errors.
Could you please advise:
- Which HumHub folders normally contain uploaded images and videos?
- Is there any known issue with media files after migrating a HumHub site?
- Are there any specific directories, permissions, or settings I should check?
- Is there any way to verify whether the uploaded media files are intact on the server?
I appreciate the help already provided and I am only trying to recover important memories and media stored on this website.
Thank you for your time and assistance.
Kind regards,
Azizule Haqu
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