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Request to Update / Unlink Account Email Due to Gmail Dot Handling Behavior

InfinityFree Forum [Unofficial] February 10, 2026
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Dear Infiniss Free Support Team, I am the owner of the domain surajkhatri.com.np and I am facing an issue regarding the account email used while linking my domain. The email registered in your system is: infosurajkhatri.com.np@gmail.com However, this is not a separate Gmail account. Important clarification: Gmail ignores dots (.) in email usernames. Therefore, the following emails are technically the same Gmail inbox: * infosurajkhatri.com.np@gmail.com * info.surajkhatri.com.np@gmail.com I have full access to the Gmail inbox where all emails sent to the above address are received. The issue is occurring because: * Gmail treats these as the same email * Your system treats them as different strings Due to this limitation, I am unable to confirm or unlink the account using the exact typed version, even though I am the rightful owner of both the domain and the receiving email inbox. I kindly request you to: * Update the account email to: info.surajkhatri.com.np@gmail.com OR * Unlink the domain manually after verifying domain ownership I can provide: * Domain ownership proof * Confirmation from domain provider (Dip Host) * Screenshots showing email delivery to my inbox I appreciate your support and understanding in resolving this technical mismatch. Best regards, Suraj Khatri Domain: surajkhatri.com.np Accessible Email: info.surajkhatri.com.np@gmail.com

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