Request to Update / Unlink Account Email Due to Gmail Dot Handling Behavior
InfinityFree Forum [Unofficial]
February 10, 2026
Dear Infiniss Free Support Team,
I am the owner of the domain surajkhatri.com.np and I am facing an issue regarding the account email used while linking my domain.
The email registered in your system is:
infosurajkhatri.com.np@gmail.com
However, this is not a separate Gmail account.
Important clarification:
Gmail ignores dots (.) in email usernames.
Therefore, the following emails are technically the same Gmail inbox:
* infosurajkhatri.com.np@gmail.com
* info.surajkhatri.com.np@gmail.com
I have full access to the Gmail inbox where all emails sent to the above address are received.
The issue is occurring because:
* Gmail treats these as the same email
* Your system treats them as different strings
Due to this limitation, I am unable to confirm or unlink the account using the exact typed version, even though I am the rightful owner of both the domain and the receiving email inbox.
I kindly request you to:
* Update the account email to: info.surajkhatri.com.np@gmail.com
OR
* Unlink the domain manually after verifying domain ownership
I can provide:
* Domain ownership proof
* Confirmation from domain provider (Dip Host)
* Screenshots showing email delivery to my inbox
I appreciate your support and understanding in resolving this technical mismatch.
Best regards,
Suraj Khatri
Domain: surajkhatri.com.np
Accessible Email: info.surajkhatri.com.np@gmail.com
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