Restoring Access with a Recovery Code Is Failing for Some Users

Jun 24, 15:01 EDT Resolved - The issue is now resolved, and access to 1Password services should be fully restored.

Jun 24, 14:51 EDT Monitoring - A fix has been implemented and we are monitoring the results.

Jun 24, 14:35 EDT Identified - The issue has been identified and a fix is being implemented.

Jun 24, 14:32 EDT Update - The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.

Jun 24, 13:50 EDT Update - The issue is still under investigation. We will continue to share updates as they become available.

Jun 24, 13:30 EDT Update - Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.

Jun 24, 13:15 EDT Investigating - Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.