What 'emotional labor' actually means — and how Starbucks is testing its limits

submitted by squirrel to feminism 12 points | 3 comments https://qz.com/emotional-labor-starbucks-baristas-green-apron-service-051926 > Arlie Hochschild coined the term in 1983 to describe a specific workplace cost. Starbucks’ Green Apron Service is pushing it further than she imagined