VISIT ASSISTANCE APPARATUS, VISIT ASSISTANCE METHOD, AND NON-TRANSITORY COMPUTERREADABLE MEDIUM STORING PROGRAM

A visit assistance apparatus () includes: a registration unit () configured to register a face image of a visitor and visit assistance information in which identification information of a visitor is associated with identification information of a user to be visited; an authentication control unit () configured to cause face authentication to be performed by comparing the face image of the visitor captured by a camera installed in an entry control apparatus that restricts an entry to a floor with the registered face image of the visitor; a specification unit () configured to specify, when the face authentication has been successfully performed, identification information of the user to be visited based on the visit assistance information, and specify a seat position of the specified user to be visited based on floor information in which the identification information of the user to be visited is associated with the seat position of the user to be visited; and a generation unit () configured to generate guide information for guiding the visitor to the specified seat position of the user to be visited on the floor.