Has anyone successfully had a support case reviewed by a human?

I’m hoping to hear from anyone who has had a similar experience. I’m a ChatGPT Plus subscriber, and for the past few weeks I’ve been trying to resolve an ongoing support issue through the official support process. During that time I’ve repeatedly been told that my case has been escalated to a support specialist and that I should expect a response by email. I’ve now received that same escalation message several times, but I still don’t know whether my complaint has actually been reviewed by a person. I haven’t received an escalation reference or any confirmation beyond those messages. After spending many hours trying to work through the available support process, I’m now trying to understand whether this is a common experience or whether I’ve missed something. I’m hoping other members can share their own experiences. * Has anyone successfully had a support case or complaint reviewed by a human? * Did you receive any confirmation that it had actually been escalated? * How long did it take? * Was there anything that helped move the process forward? I’m not asking anyone to investigate my case. I’m simply trying to understand how the process has worked for other people. Thank you to anyone willing to share their experience.