Issue with workspace seat types getting changed by the system

Thanks, @Okabegallery.

We have already contacted OpenAI through the official Help Center support chat many times, and we also sent emails to support@openai.com.

However, we still have not received any case / ticket number. This is one of the most concerning parts of our situation.

The support chat initially said the issue was escalated to a support specialist, but as of now we still do not have:

• a case / ticket number

• confirmation that a human specialist has reviewed our workspace

• confirmation that our workspace is included in the internal investigation

• an ETA for restoration

• guidance on whether pending “seat type update” requests should remain unapproved

We do not want to share private workspace details publicly. If OpenAI Support needs our workspace details, we can provide them privately through the official support channel.

@OpenAI_Support / Mark, could you please advise how affected Business customers without a case number can make sure their workspace is being tracked?